Privacy policy
Overview
This Privacy Policy explains how Jawda Limited collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, sign up to marketing, interact with our adverts, or use any of our services.
This website is operated by Jawda Limited. Throughout this policy, the terms “we”, “us” and “our” refer to Jawda Limited.
Jawda Limited is a company registered in England and Wales under company number 14335783.
Our website is www.jawda.co.uk.
By using our website or placing an order with us, you agree to the collection and use of your personal information as described in this Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@jawda.co.uk.
Last updated: May 2026
Contents
- Who we are
- Contact details
- Personal information we collect
- Device information
- Order information
- Customer support information
- Marketing information
- Reviews, photos and user content
- How we use your personal information
- Lawful basis for using your personal information
- Sharing your personal information
- Shopify
- Email, SMS and marketing platforms
- Advertising and analytics
- Behavioural advertising and targeted marketing
- How to opt out of targeted advertising
- Cookies
- Cookies necessary for the functioning of the store
- Reporting and analytics cookies
- Managing cookies
- Do Not Track
- International data transfers
- Retention of personal information
- Automated decision making
- Your rights
- Children’s privacy
- Security
- Third party links
- Changes to this Privacy Policy
- Complaints
- Contact information
1. Who we are
Jawda Limited is the data controller responsible for the personal information we collect through our website and services.
Jawda Limited is registered in England and Wales under company number 14335783.
Our website is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
2. Contact details
If you have questions about this Privacy Policy, want to exercise your privacy rights, or would like to make a complaint, please contact us at:
Customer support: support@jawda.co.uk
Company: Jawda Limited
Company number: 14335783
Registered in: England and Wales
3. Personal information we collect
When you visit our website, place an order, create an account, sign up to marketing, contact us, or interact with our website, adverts or services, we may collect personal information about you.
Personal information means information that can identify you directly or indirectly.
The types of personal information we collect may include:
Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
Returns and exchange information
Account login information
Customer support messages
Device information
IP address
Browser type and version
Time zone
Cookie information
Pages, products and collections viewed
Search terms
How you interact with our website
Your marketing preferences
Your interaction with our emails, SMS messages, adverts and website
4. Device information
We collect device information to load the website accurately for you, improve your browsing experience, understand how customers use our website, and help keep our website secure.
Device information may include your web browser version, IP address, time zone, cookie information, the pages or products you view, search terms, referring websites, and how you interact with the website.
This information is collected automatically when you access our website using cookies, log files, web beacons, tags, pixels and similar technologies.
This information may be shared with Shopify and other service providers that help us operate, improve, analyse and protect our website.
5. Order information
When you place an order, we collect information needed to process and fulfil your purchase.
This may include your name, billing address, shipping address, email address, phone number, payment details, order details and delivery information.
We use this information to process your payment, confirm your order, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for fraud or risk, handle returns and exchanges, and provide customer support.
Where you have given us permission or where we are otherwise allowed to do so, we may also use your order information to provide you with information, offers, adverts or marketing relating to our products and services.
6. Customer support information
If you contact us for support, we may collect information you provide to us in your message.
This may include your name, email address, phone number, order number, address, photos, videos, return details, product issues and any other information you choose to send us.
We use this information to respond to your enquiry, help resolve your issue, manage returns and exchanges, investigate faulty or incorrect items, and improve our customer experience.
7. Marketing information
If you sign up to receive marketing from us, we may collect your name, email address, phone number, marketing preferences, and information about how you interact with our marketing messages.
This may include whether you open an email, click a link, view a product, add an item to cart, start checkout, make a purchase, or unsubscribe.
We use this information to send relevant updates, product launches, restock alerts, offers, abandoned cart reminders, abandoned checkout reminders, customer surveys and other marketing communications.
You can unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails.
If we send SMS marketing, you can opt out by following the instructions in the SMS message.
8. Reviews, photos and user content
If you submit a review, photo, video, comment, testimonial, survey response or other content to us, we may collect the information you provide.
This may include your name, review content, rating, photos, videos, product details and any other information you submit.
We may use this content to display reviews, improve our products, respond to customer feedback, and support our marketing, website and social media activity.
Please do not submit personal information that you do not want to be made public.
9. How we use your personal information
We use your personal information to provide our services to you.
This includes:
Offering products for sale
Processing payments
Fulfilling and shipping orders
Providing order confirmations and invoices
Managing returns, exchanges and refunds
Providing customer support
Screening orders for fraud or risk
Improving our website and customer experience
Managing your account
Sending marketing communications where permitted
Showing relevant adverts
Measuring the performance of our website, emails and adverts
Complying with legal, tax and accounting obligations
Protecting our rights, customers, website and business
10. Lawful basis for using your personal information
If you are based in the United Kingdom, European Economic Area or another region with similar data protection laws, we rely on one or more lawful bases to process your personal information.
These may include:
Your consent
The performance of a contract with you
Compliance with our legal obligations
Our legitimate interests, provided those interests do not override your rights and freedoms
Protecting your vital interests
Performing a task carried out in the public interest, where applicable
Examples of legitimate interests include improving our website, preventing fraud, providing customer service, understanding customer behaviour, improving our products, and marketing our products to customers who may be interested in them.
11. Sharing your personal information
We share personal information with service providers that help us operate our business and provide our services to you.
This may include:
Shopify and ecommerce platform providers
Payment processors
Fraud prevention providers
Fulfilment partners
Warehouse and logistics providers
Courier and shipping partners
Returns platforms and returns partners
Customer support tools
Email and SMS marketing providers
Advertising platforms
Analytics and attribution platforms
Review platforms
Professional advisers, including accountants, lawyers and insurers
Government, tax, law enforcement or regulatory authorities where required by law
We may also share your personal information to comply with applicable laws and regulations, respond to a lawful request for information, enforce our terms, prevent fraud, protect our rights, or protect the rights and safety of others.
12. Shopify
We use Shopify to power our online store.
Shopify helps us host our website, process orders, manage checkout, support customer accounts, analyse store performance and provide ecommerce services.
You can read more about how Shopify uses personal information here:
https://www.shopify.com/legal/privacy
13. Email, SMS and marketing platforms
We may use email and SMS marketing platforms to send marketing messages, order related messages, abandoned cart reminders, abandoned checkout reminders, restock alerts and customer updates.
These platforms may process your name, email address, phone number, order information, browsing activity, marketing preferences and engagement with our messages.
We use this information to send relevant communications and understand how customers interact with our marketing.
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
If we send SMS marketing, you can opt out using the instructions in the message.
14. Advertising and analytics
We may use advertising and analytics tools to understand how customers use our website, measure performance, improve our marketing, and show relevant adverts.
These tools may include platforms such as Google Analytics, Google Ads, Meta, Facebook, Instagram, TikTok, Microsoft Advertising, Shopify Audiences and other advertising or analytics providers.
These providers may collect or receive information from our website and elsewhere on the internet through cookies, pixels, tags and similar technologies.
This information may include your IP address, device information, pages viewed, products viewed, purchases, cart activity, checkout activity and interactions with our adverts.
We may also use analytics and attribution tools to understand the performance of our website, emails and advertising.
15. Behavioural advertising and targeted marketing
We may use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
For example, we may use Google Analytics to help us understand how customers use our website.
You can read more about how Google uses personal information here:
https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may share information about your use of the website, your purchases, and your interaction with our adverts on other websites with our advertising partners.
We may collect and share some of this information directly with advertising partners, and in some cases through cookies or similar technologies, depending on your location and cookie preferences.
We may use Shopify Audiences to help us show adverts on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we offer.
We may also share information about your use of the website, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative educational page:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
16. How to opt out of targeted advertising
You can opt out of targeted advertising through the following links:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads/anonymous
Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some targeted advertising services by visiting the Digital Advertising Alliance opt out portal:
17. Cookies
A cookie is a small amount of information downloaded to your computer, phone or device when you visit our website.
We use different types of cookies, including functional cookies, performance cookies, advertising cookies, social media cookies and content cookies.
Cookies help the website remember your actions and preferences, such as login details, region selection and cart contents.
Cookies also help us understand how people use the website, including whether someone is visiting for the first time or returning to the website.
Some cookies are needed for the website to function properly. Others help us improve the website, measure performance, personalise content and show relevant advertising.
18. Cookies necessary for the functioning of the store
We may use the following cookies that are necessary for the functioning of the store:
_ab
Used in connection with access to admin.
Duration: 2 years
_secure_session_id
Used in connection with navigation through a storefront.
Duration: 24 hours
_shopify_country
Used in connection with checkout.
Duration: session
_shopify_m
Used for managing customer privacy settings.
Duration: 1 year
_shopify_tm
Used for managing customer privacy settings.
Duration: 30 minutes
_shopify_tw
Used for managing customer privacy settings.
Duration: 2 weeks
_storefront_u
Used to facilitate updating customer account information.
Duration: 1 minute
_tracking_consent
Used for tracking preferences.
Duration: 1 year
c
Used in connection with checkout.
Duration: 1 year
cart
Used in connection with shopping cart.
Duration: 2 weeks
cart_currency
Used in connection with shopping cart.
Duration: 2 weeks
cart_sig
Used in connection with checkout.
Duration: 2 weeks
cart_ts
Used in connection with checkout.
Duration: 2 weeks
cart_ver
Used in connection with shopping cart.
Duration: 2 weeks
checkout
Used in connection with checkout.
Duration: 4 weeks
checkout_token
Used in connection with checkout.
Duration: 1 year
dynamic_checkout_shown_on_cart
Used in connection with checkout.
Duration: 30 minutes
hide_shopify_pay_for_checkout
Used in connection with checkout.
Duration: session
keep_alive
Used in connection with buyer localisation.
Duration: 2 weeks
master_device_id
Used in connection with merchant login.
Duration: 2 years
previous_step
Used in connection with checkout.
Duration: 1 year
remember_me
Used in connection with checkout.
Duration: 1 year
secure_customer_sig
Used in connection with customer login.
Duration: 20 years
shopify_pay
Used in connection with checkout.
Duration: 1 year
shopify_pay_redirect
Used in connection with checkout.
Duration: 30 minutes, 3 weeks or 1 year depending on value
storefront_digest
Used in connection with customer login.
Duration: 2 years
tracked_start_checkout
Used in connection with checkout.
Duration: 1 year
checkout_one_experiment
Used in connection with checkout.
Duration: session
19. Reporting and analytics cookies
We may use the following reporting and analytics cookies:
_landing_page
Used to track landing pages.
Duration: 2 weeks
_orig_referrer
Used to track landing pages.
Duration: 2 weeks
_s
Used for Shopify analytics.
Duration: 30 minutes
_shopify_d
Used for Shopify analytics.
Duration: session
_shopify_s
Used for Shopify analytics.
Duration: 30 minutes
_shopify_sa_p
Used for Shopify analytics relating to marketing and referrals.
Duration: 30 minutes
_shopify_sa_t
Used for Shopify analytics relating to marketing and referrals.
Duration: 30 minutes
_shopify_y
Used for Shopify analytics.
Duration: 1 year
_y
Used for Shopify analytics.
Duration: 1 year
_shopify_evids
Used for Shopify analytics.
Duration: session
_shopify_ga
Used for Shopify and Google Analytics.
Duration: session
20. Managing cookies
The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie.
Session cookies last until you stop browsing.
Persistent cookies last until they expire or are deleted.
Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device, although some account related cookies may last longer.
You can control and manage cookies in different ways.
Most browsers automatically accept cookies, but you can choose whether to accept, block, delete or manage cookies through your browser settings.
These settings are often found in your browser’s “Tools”, “Settings” or “Preferences” menu.
You can find more information about cookies here:
Please note that removing or blocking cookies may negatively affect your browsing experience, and parts of our website may no longer be fully accessible.
Blocking cookies may not completely prevent information being shared with third parties such as advertising partners.
To exercise your rights or opt out of certain uses of your information by advertising partners, please follow the instructions in the “How to opt out of targeted advertising” section above.
21. Do Not Track
Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.
22. International data transfers
Your personal information may be processed in the United Kingdom and may also be transferred outside the United Kingdom or European Economic Area.
For example, Shopify may initially process personal information in Ireland and then transfer it outside Europe for storage and further processing, including to Canada and the United States.
Where personal information is transferred internationally, we rely on appropriate safeguards where required by law.
For more information on how Shopify handles data transfers, please see Shopify’s GDPR information:
https://help.shopify.com/en/manual/your-account/privacy/GDPR
23. Retention of personal information
When you place an order through our website, we will retain your personal information for our records unless and until you ask us to erase it, subject to our legal, tax, accounting, fraud prevention and business record requirements.
We may need to keep certain information for longer where required by law or where necessary to resolve disputes, enforce our terms, prevent fraud, or protect our rights.
For more information on your right to erasure, please see the “Your rights” section below.
24. Automated decision making
If you are a resident of the United Kingdom or European Economic Area, you have the right to object to processing based solely on automated decision making, including profiling, where that decision making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision making that has a legal or otherwise significant effect using customer data.
Shopify may use limited automated decision making to prevent fraud, but this does not usually have a legal or otherwise significant effect on you.
Services that include elements of automated decision making may include:
Temporary blacklisting of IP addresses associated with repeated failed transactions.
This blacklist persists for a small number of hours.
Temporary blacklisting of credit cards associated with blacklisted IP addresses.
This blacklist persists for a small number of days.
25. Your rights
Depending on where you live, you may have rights over your personal information.
These rights may include the right to:
Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your personal information
Object to certain uses of your personal information
Ask for your personal information to be transferred to another service
Withdraw consent where we rely on consent
Object to certain forms of direct marketing
If you are a resident of the European Economic Area, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated or erased.
If you are a UK customer, similar rights may apply under UK data protection law.
If you would like to exercise any of these rights, please contact us at support@jawda.co.uk.
We may need to verify your identity before responding to your request.
Some rights may be limited where we need to keep information for legal, tax, accounting, fraud prevention or legitimate business reasons.
26. Children’s privacy
Our website is not intended for individuals under the age of 16.
We do not intentionally collect personal information from children.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@jawda.co.uk so that we can review and delete the information where appropriate.
27. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security, but we work with trusted service providers and take appropriate steps to protect your information.
28. Third party links
Our website may include links to third party websites, apps or services.
We are not responsible for the privacy practices, content or policies of third party websites.
Please review the privacy policies of any third party websites or services before providing them with personal information.
29. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, website, tools, legal obligations or operational requirements.
When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.
Your continued use of our website after any changes are posted means that you accept the updated Privacy Policy.
30. Complaints
If you would like to make a complaint about how we handle your personal information, please contact us first at support@jawda.co.uk.
We will do our best to review and respond to your complaint fairly.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office.
You can contact the ICO here:
https://ico.org.uk/make-a-complaint/
31. Contact information
Questions about this Privacy Policy or how we handle personal information should be sent to:
Customer support: support@jawda.co.uk
Company: Jawda Limited
Company number: 14335783
Registered in: England and Wales