Expédition
Overview
This Shipping Policy explains how Jawda Limited despatches and delivers orders placed through our website.
Jawda Limited is a company registered in England and Wales under company number 14335783.
We aim to process and despatch orders as quickly as possible. Delivery timeframes are estimates and may vary depending on the destination, courier service, customs processing, public holidays, high order volumes or events outside our control.
By placing an order with us, you agree to this Shipping Policy, along with our Terms of Service, Refund Policy and Privacy Policy.
If you have any questions about your order or delivery, please contact us at support@jawda.co.uk.
Contents
- Order processing
- Despatch times
- UK shipping
- US shipping
- EU shipping
- International shipping outside the UK, US and EU
- Pre-orders
- Orders containing pre-order and in-stock items
- Tracking information
- Delivery delays
- Incorrect or incomplete addresses
- Refused, failed or unclaimed deliveries
- Customs, duties and taxes
- Lost or damaged parcels
- Delivery responsibility
- Returns and exchanges
- Contact information
1. Order processing
Orders are processed during business days only.
A business day means Monday to Friday, excluding UK bank holidays and public holidays.
Once your order has been placed, you will receive an order confirmation email.
This confirms that we have received your order, but it does not mean your order has been despatched.
You will receive a despatch or shipping confirmation once your order has been processed and handed to the courier.
During busy periods, such as launches, sales, Ramadan, Eid or promotional campaigns, order processing may take longer than usual.
2. Despatch times
We aim to despatch all in-stock orders as quickly as possible.
Orders received by 14:00 UK time on a business day are usually despatched the same day.
Orders received after 14:00 UK time, or on a non-business day such as a weekend or UK public holiday, will usually be processed on the next business day.
Due to warehouse operating hours, we are unable to ship after 17:00 UK time.
If your order completes after our cut-off time or after the final carrier collection, it will move to the next despatch cycle.
Delivery timeframes begin once the order has been despatched, not from the time the order is placed.
Despatch and delivery estimates are not guaranteed unless clearly stated otherwise.
During busy periods, such as launches, sales, Ramadan, Eid or promotional campaigns, despatch may take longer than usual.
3. UK shipping
We offer UK delivery options at checkout.
The available delivery methods, costs and estimated timeframes will be shown before you complete your order.
UK delivery timeframes are estimates and may vary depending on the courier, destination, public holidays, high order volumes or events outside our control.
If your order qualifies for free delivery, this will be shown at checkout.
Returns for UK customers are currently free, provided the item meets our Refund Policy requirements.
4. US shipping
We offer shipping to the United States.
The available delivery methods, costs and estimated timeframes will be shown at checkout.
For US orders, import charges and VAT are covered by Jawda, so you should not be charged additional customs or VAT fees on delivery.
US delivery timeframes are estimates and may vary depending on courier handling, customs processing, local delivery services, public holidays, high order volumes or events outside our control.
Returns for US customers are currently free, provided the item meets our Refund Policy requirements.
To start a US return, please contact us at support@jawda.co.uk.
5. EU shipping
We offer shipping to all countries in the European Union.
The available delivery methods, costs and estimated timeframes will be shown at checkout.
For EU orders, import charges and VAT are covered by Jawda, so you should not be charged additional customs or VAT fees on delivery.
EU delivery timeframes are estimates and may vary depending on courier handling, customs processing, local delivery services, public holidays, high order volumes or events outside our control.
EU customers may return eligible items in line with our Refund Policy.
Unless the item is faulty, incorrect, or we have stated otherwise, EU customers are responsible for the cost of returning items to us.
6. International shipping outside the UK, US and EU
We may offer shipping to selected countries outside the UK, US and EU.
The available delivery methods, costs and estimated timeframes will be shown at checkout.
For destinations outside the UK, US and EU, customs duties, import VAT, taxes, brokerage fees or local import charges may apply.
These charges are set by the destination country and are the customer’s responsibility unless clearly stated otherwise at checkout.
We do not control customs charges and cannot predict the exact amount you may be charged.
Delivery timeframes for international orders are estimates and may vary depending on courier handling, customs processing, local delivery services, public holidays, high order volumes or events outside our control.
Customers outside the UK, US and EU may return eligible items in line with our Refund Policy.
Unless the item is faulty, incorrect, or we have stated otherwise, customers outside the UK and US are responsible for the cost of returning items to us.
7. Pre-orders
Some products may be available for pre-order.
Where an item is sold on pre-order, the estimated despatch date or timeframe will be shown on the product page, at checkout, or in our communications with you.
Pre-order dates are estimates and may occasionally change due to production timelines, shipping delays, customs clearance, quality control, supplier delays or operational issues.
If there is a significant delay to your pre-order, we will aim to contact you using the email address provided at checkout.
Your usual consumer cancellation rights still apply to pre-orders, unless the item is made to your specification, personalised, or otherwise exempt under applicable law.
8. Orders containing pre-order and in-stock items
If your order contains both a pre-order item and an in-stock item, we may ship the full order together once all items are available.
In some cases, we may choose to split the shipment and send available items first.
If we split your shipment, you may receive more than one parcel and more than one tracking update.
You will not be charged extra delivery fees if we decide to split your order.
9. Tracking information
Once your order has been despatched, you should receive a shipping confirmation email with tracking information, where available.
Tracking information may take some time to update after the courier receives your parcel.
If your tracking has not updated immediately, please allow time for the courier system to refresh.
If you have not received tracking information or need help with your delivery, please contact us at support@jawda.co.uk.
10. Delivery delays
Delivery timeframes are estimates only.
Delays may occur due to courier issues, customs processing, incorrect addresses, failed delivery attempts, high order volumes, sales periods, product launches, public holidays, weather, strikes, customs checks, security checks or events outside our control.
Once an order has been handed to the courier, delivery is handled by the courier.
We are not responsible for courier delays, but we will do our best to support you where an issue arises.
If your order is significantly delayed, please contact us at support@jawda.co.uk and we will help where possible.
11. Incorrect or incomplete addresses
You are responsible for providing a complete and accurate delivery address at checkout.
Please check your shipping address carefully before placing your order.
If you notice an error in your address, please contact us as soon as possible at support@jawda.co.uk.
We cannot guarantee that address changes can be made once an order has been placed or processed.
If an order is delayed, lost, returned to sender or delivered incorrectly because of an incorrect or incomplete address, we may not be able to refund or replace the order.
If the parcel is returned to us, additional delivery charges may apply if you would like the order to be resent.
12. Refused, failed or unclaimed deliveries
If a parcel is refused, unclaimed, returned to sender, or cannot be delivered because of failed delivery attempts or incorrect address information, we may deduct any shipping, return, courier, customs or handling costs from your refund where permitted by law.
If your order is returned to us by the courier, we will contact you once it has been received and processed.
If you would like the order to be resent, additional delivery charges may apply.
We are not responsible for delays, failed deliveries or returned parcels caused by incorrect information provided at checkout, missed delivery attempts, failure to collect a parcel, or refusal of delivery.
13. Customs, duties and taxes
For UK orders, no customs duties or import taxes apply.
For US and EU orders, import charges and VAT are covered by Jawda, so you should not be charged additional customs or VAT fees on delivery.
For orders shipped outside the UK, US and EU, customs duties, import VAT, taxes, brokerage fees or local import charges may apply depending on the destination country.
These charges are the customer’s responsibility unless clearly stated otherwise at checkout.
Customs rules vary by country, and we do not control customs charges or customs processing times.
If a parcel is refused, unclaimed, or returned to us due to unpaid charges, failed delivery, or incorrect address information, we may deduct any shipping, return, courier, customs or handling costs from your refund where permitted by law.
14. Lost or damaged parcels
If your parcel appears to be lost or damaged in transit, please contact us at support@jawda.co.uk as soon as possible.
Please include your order number, tracking information and any photos if the parcel has arrived damaged.
We may need to raise an investigation with the courier before we can confirm the next steps.
If the courier confirms that a parcel has been lost or damaged in transit, we will review the issue and, where appropriate, offer a replacement, refund or other solution.
We are not responsible for parcels that are lost, stolen or damaged after delivery has been confirmed to the address provided at checkout.
15. Delivery responsibility
Once an order has been delivered to the address provided at checkout, responsibility for the parcel passes to the customer.
Please make sure someone is available to receive the parcel, or that your delivery location is safe and suitable.
If a parcel is marked as delivered but you cannot locate it, please check with household members, neighbours, building reception, concierge, parcel lockers, safe places and your local courier depot.
If you still cannot locate your parcel, please contact us at support@jawda.co.uk and we will help where possible.
16. Returns and exchanges
Returns and exchanges are handled in accordance with our Refund Policy.
Returns for UK and US customers are currently free, provided the item meets our Refund Policy requirements.
EU customers and customers outside the UK, US and EU are responsible for return shipping costs unless the item is faulty, incorrect, or we have stated otherwise.
UK customers can start a return through our returns portal:
US, EU and other international customers should contact us at support@jawda.co.uk to start a return.
Please do not send items back to us without following the return instructions provided.
17. Contact information
Questions about shipping, delivery or tracking should be sent to:
Customer support: support@jawda.co.uk
Company: Jawda Limited
Company number: 14335783
Registered in: England and Wales